Privacy policy
PRICE Training (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly and transparently.
This Privacy Notice explains how we collect, use, store and protect your personal information when you:
- Visit our website
- Contact us with an enquiry
- Book or attend training
- Register learners
- Access our Members’ Area
- Purchase products or services
- Subscribe to marketing communications
- Apply to work with us
- Interact with us in any other way
- Who We Are
PRICE Training is the Data Controller responsible for the personal information collected through this website and our services.
If you have any questions about this Privacy Notice or how we process your information, please contact:
PRICE Training
Email: QA@pricetraining.co.uk
Telephone: 01568 619390
Address: Hop Merchants, 21 Sansome Street, Worcester WR1 1UH
- What Information We Collect
Depending upon how you interact with us we may collect:
Contact Information
- Name
- Organisation
- Job title
- Postal address
- Email address
- Telephone number
Training Information
- Courses booked
- Courses attended
- Learner registration details
- Assessment outcomes
- Certificates issued
- Trainer licences
- Refresher training history
- Attendance records
- Course evaluations
Account Information
Where you access our Members’ Area we may collect:
- Username
- Password (encrypted)
- Login history
- Account permissions
Financial Information
Where applicable:
- Invoicing address
- Purchase history
- Payment information (payments are processed securely by our payment providers)
We do not store full payment card details.
Website Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on pages
- Website navigation
- Cookies and similar technologies
- How We Collect Your Information
We collect information when you:
- Complete website forms
- Contact us by email or telephone
- Request a quotation
- Book training
- Register learners
- Purchase products or services
- Attend training
- Complete feedback forms
- Use our website
- Why We Use Your Information
We process personal information to:
- Respond to enquiries
- Provide quotations
- Deliver training services
- Register learners
- Issue Registration Certificates
- Maintain trainer licensing records
- Provide access to the Members’ Area
- Manage customer accounts
- Process payments
- Provide customer support
- Improve our services
- Maintain quality assurance standards
- Meet accreditation requirements
- Comply with legal obligations
- Prevent fraud
- Protect our intellectual property
- Maintain business records
- Our Lawful Bases for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where required)
- Vital interests (where applicable)
Marketing communications will only be sent where appropriate consent has been obtained or where another lawful basis applies.
- Learner Registration and Certification
As part of delivering PRICE Training programmes we maintain learner registration records.
Registration enables us to:
- Verify attendance
- Maintain certification records
- Issue Registration Certificates
- Confirm authenticity of qualifications
- Support refresher reminders (where applicable)
- Maintain quality assurance standards
- Meet accreditation requirements
- Sharing Your Information
We may share information with trusted third parties where necessary, including:
- Accreditation bodies
- Certification partners
- Payment providers
- Website hosting providers
- CRM/IT Service providers (Pipedrive, Arlo, Xero, Platform 81)
- Email communication providers
- Professional advisers
- Insurers
- Auditors
- Regulators where required by law
We require all third parties to process information securely and only in accordance with applicable data protection legislation.
We never sell your personal information.
- International Transfers
Where any information is transferred outside the UK, appropriate safeguards will be implemented in accordance with UK GDPR.
- How Long We Keep Your Information
We retain information only for as long as necessary to:
- Deliver our services
- Maintain certification records
- Meet contractual obligations
- Meet legal requirements
- Resolve disputes
- Protect our legal interests
Retention periods vary depending upon the type of information held.
- Security
We take appropriate technical and organisational measures to protect personal information including:
- Secure servers
- Password protection
- Encryption where appropriate
- Access controls
- Staff confidentiality obligations
- Regular system updates
- Cyber security measures
Whilst we take reasonable precautions, no internet transmission can ever be guaranteed as completely secure.
- Cookies – Platform 81 to provide details here
Our website uses cookies to:
- Ensure the website functions correctly
- Improve website performance
- Analyse visitor behaviour
- Remember user preferences
- Support security
You can manage cookie preferences through your browser settings or our Cookie Banner?
- Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request erasure (where applicable)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
- Complain to the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details above.
- Changes to this Privacy Notice
We may update this Privacy Notice from time to time.
Any changes will be published on this page together with the revised review date.
- Contact Us
If you have any questions about this Privacy Notice or how we handle your personal information, please contact:
PRICE Training
Email: QA@pricetraining.co.uk
Telephone: 01568 619390
Address: Hop Merchants, 21 Sansome Street, Worcester WR1 1UH
If you are dissatisfied with how we have handled your information, you also have the right to complain to the Information Commissioner’s Office (ICO). Details are available on the
